Your privacy matters to us. Learn how we collect, use, and protect your personal information.
When you visit our website or request an auto insurance quote through Bob Brown Agency, we collect certain information to help us provide accurate coverage options and communicate with you effectively. This may include your name, email address, phone number, mailing address, vehicle details such as make and model, driver information including license status and driving history, and coverage preferences. We also gather technical information automatically when you browse our site, including your browser type, device information, IP address, and pages you visit. This helps us understand how visitors interact with our website and improve the overall user experience.
The information we collect serves specific purposes related to providing you with auto insurance solutions and maintaining our relationship with you. We use your personal details to prepare and deliver insurance quotes tailored to your vehicle and driving profile, process policy applications and renewals, communicate important updates about your coverage or our services, respond to inquiries you submit through our contact forms or phone lines, and improve the functionality and content of our website based on user behavior patterns. We may also send periodic emails with helpful driving tips, coverage updates, or agency news if you subscribe to our newsletter, but you can opt out of these communications at any time.
Bob Brown Agency does not sell, rent, or trade your personal information to third parties for marketing purposes.
Protecting your personal information is something we take seriously at Bob Brown Agency. We implement industry-standard security measures to safeguard the data you share with us against unauthorized access, alteration, disclosure, or destruction. This includes secure server hosting, encrypted data transmission for sensitive information, restricted access to personal data among our staff members who require it to perform their duties, and regular reviews of our security practices to address emerging threats. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather usage data. Cookies are small text files stored on your device that help us remember your preferences, analyze site traffic, and understand which pages are most useful to visitors. You can configure your browser settings to refuse cookies or alert you when cookies are being sent, though this may affect certain features of our website. We do not use cookies to collect personally identifiable information without your knowledge, and any data gathered through cookies is used solely to improve our website performance and user experience.
You have certain rights regarding the personal information we hold about you. You can request access to the data we have collected, ask us to correct any inaccurate or incomplete information, request deletion of your personal information subject to legal and contractual obligations, opt out of marketing communications while still receiving essential policy-related messages, and withdraw consent for data processing where consent was the basis for collection. To exercise any of these rights or ask questions about our privacy practices, you can contact us directly at [email protected]. We will respond to your request within a reasonable timeframe and work with you to address your concerns.
Our website may contain links to third-party websites or services that are not operated by Bob Brown Agency. We are not responsible for the privacy practices or content of these external sites. When you click on a third-party link and leave our website, we encourage you to review the privacy policy of any site you visit, as their data collection and usage practices may differ from ours. Additionally, when processing insurance quotes and policies, we may share necessary information with insurance carriers and underwriters to obtain coverage on your behalf, but these partners are bound by their own privacy policies and regulatory requirements.
Bob Brown Agency does not knowingly collect personal information from individuals under the age of eighteen. Our services are intended for adults seeking auto insurance coverage for themselves or their household members. If we discover that we have inadvertently collected information from someone under eighteen without parental consent, we will take steps to delete that information promptly. Parents or guardians who believe we may have collected information from a minor should contact us immediately so we can address the situation.
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will update the date at the top of this page and may notify you through email or a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any modifications indicates your acceptance of the updated privacy policy.
If you have questions, concerns, or requests regarding this privacy policy or how we handle your personal information, please reach out to us. You can contact Bob Brown Agency by email at [email protected], by phone at +1 (229) 201-7625, or by mail at 1102 Smith Ave, Thomasville, GA 31792. We value your privacy and are committed to addressing your concerns promptly and transparently.